Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue with the garment, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.shopnewyorkminute.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Order Cancellation Policy
Once an order has been placed, we're unable to make any adjustments to it.
Occasionally, we release individual items or full collections as pre-order. Delivery times for pre-order items vary based on a range of factors, so an estimated delivery window is provided on the product page at the time of purchase. Please note: These estimates are not guarantees and may shift during production. Should a delay of more than ten (10) business days from our original estimate occur, we'll notify you by email.
Please note that pre-order items cannot be cancelled for any reason, except within 30 minutes of placing your order.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.shopnewyorkminute.com
Refunds Policies
Product Orders Refund Policy
We do not issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders are not eligible for return.
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.